Shipping Policy

Last Updated: June 30, 2026

Thank you for shopping at Dwetstore. This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, tracking procedures, and what customers should do if an order is delayed, lost, damaged, or delivered incorrectly.

Dwetstore currently accepts and ships orders within the United States only.

By placing an order through our website, you acknowledge that you have reviewed and agreed to the shipping terms described below.

1. Shipping Destination

Dwetstore currently sells and ships products only within the United States.

We do not currently offer international shipping.

Shipping availability may depend on the delivery address and the services available through our shipping and fulfillment partners.

Customers are responsible for providing a complete and accurate U.S. shipping address when placing an order.

2. Shipping Rates

Our standard shipping rates are based on the order subtotal:

Orders of $75.00 USD or more: FREE Standard Shipping

Orders under $75.00 USD: $5.99 Standard Shipping

The $75 free-shipping threshold is based on the qualifying merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during a promotion or at checkout.

Any applicable shipping charge will be displayed during checkout before the customer completes payment.

3. Handling & Processing Time

Our standard Handling Time is 3 business days.

This means that after an order is successfully placed and payment is confirmed, we generally require up to 3 business days to verify, prepare, produce where applicable, pack, and transfer the order for shipment.

Handling/Processing Time: Up to 3 business days

Business days generally refer to Monday through Friday, excluding applicable U.S. public holidays.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

For example, an order placed late on Friday may begin processing on the following Monday, provided Monday is not a holiday.

4. Print-on-Demand and Made-to-Order Products

Certain products offered by Dwetstore may use a print-on-demand, made-to-order, embroidery, printing, or similar production model.

For these products, preparation may include production of the ordered design in addition to standard order verification and packing.

Our stated handling time is intended to communicate the normal period required before shipment. In unusual circumstances, such as exceptionally high order volumes, production interruptions, or other circumstances outside our reasonable control, processing may take longer.

If a significant delay affects your order, please contact us at support@dwetstore.com for assistance.

5. Estimated Delivery Time

Our estimated delivery timeframe is:

5–11 business days

This estimated delivery timeframe includes the normal order handling/processing period and shipping transit period.

In general:

Handling/Processing Time: Up to 3 business days

Estimated Total Delivery Time: Approximately 5–11 business days from the order date under normal circumstances.

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, order volume, transportation disruptions, or other circumstances outside our reasonable control.

6. Order Processing vs. Shipping Transit

It is important to distinguish between processing and shipping transit.

Processing/Handling Time is the period during which we prepare your order before it is transferred to the shipping carrier.

Shipping Transit Time begins after the carrier receives the package and transports it to the delivery address.

Our stated 5–11 business day estimated delivery timeframe represents the expected overall timeframe under normal circumstances.

7. Business Days

For the purposes of this Shipping Policy, business days generally mean Monday through Friday, excluding applicable U.S. public holidays.

Weekends and public holidays are generally not counted toward our stated processing or estimated delivery periods.

Carrier operations may vary, and some carriers may provide delivery services on weekends even though those days are not counted as standard business days under this policy.

8. Order Confirmation

After successfully placing an order, customers should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

Customers are responsible for checking:

Product selection
Size and color
Quantity
Customer name
Shipping address
Email address
Other order information

If you identify an error, contact us at support@dwetstore.com as soon as possible.

Because orders may enter production or processing quickly, we cannot guarantee that changes or cancellations can be made after an order has entered fulfillment.

9. Shipping Confirmation and Tracking

Where tracking is available, customers will generally receive shipment or tracking information after the order has been prepared and transferred for shipping.

Tracking information may take additional time to become active after a shipping label is generated.

A shipping confirmation does not necessarily mean that the package has already reached the next carrier facility. Please allow reasonable time for the carrier's tracking system to update.

If your tracking information does not update for an extended period, contact us at support@dwetstore.com.

10. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Other required delivery information

Dwetstore is not responsible for delays caused by incomplete or inaccurate shipping information provided by the customer, except where otherwise required by applicable law.

If you notice an address error after submitting your order, contact support@dwetstore.com immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

11. Delivery Delays

While most orders are expected to arrive within the stated 5–11 business day estimated timeframe, occasional delays may occur.

Possible causes include:

Severe weather
Carrier disruptions
Transportation delays
Peak shopping periods
U.S. public holidays
High order volumes
Production interruptions
Incorrect or incomplete addresses
Unexpected logistical issues
Circumstances outside our reasonable control

If your order has exceeded the expected delivery period, please contact us at support@dwetstore.com with your order number.

Our customer support team will review the available order and tracking information.

12. Lost Packages

If tracking indicates that a package has not arrived or appears to have been lost during transit, please contact us at support@dwetstore.com.

Include:

Order Number: Your order confirmation number.

Customer Email: The email address used to place the order.

Shipping Address: The delivery address associated with the order.

Tracking Information: If available.

We may review the shipment information and, where appropriate, work with the shipping or fulfillment provider to determine the status of the package.

If the package is confirmed lost, we will provide an appropriate resolution in accordance with the circumstances, our policies, and applicable law.

13. Packages Marked Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, we recommend first:

Checking around the delivery location.
Checking with other members of your household.
Checking with neighbors where appropriate.
Checking mailrooms, reception areas, parcel lockers, or other designated delivery locations.
Allowing a reasonable period in case the carrier marked the package as delivered shortly before actual delivery.

If you still cannot locate the package, contact us at support@dwetstore.com with your order number and tracking information.

We will review the available information and provide reasonable assistance.

14. Damaged Packages or Products

If your order arrives damaged, please contact us promptly at support@dwetstore.com.

Where reasonably necessary to evaluate your request, please provide:

Your order number.
A description of the problem.
Clear photographs of the damaged product.
Photographs of the packaging if the packaging was also damaged.

Please retain the affected product and packaging until your request has been reviewed.

Eligible damaged or defective products will be handled in accordance with our Return & Refund Policy.

15. Incorrect Items

If you receive a product that is materially different from the item you ordered—for example, the wrong product, size, color, or design—please contact us at support@dwetstore.com.

Provide your order number and clear photographs showing the product received.

We will review the issue and provide the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

16. Multiple Packages

Depending on the products ordered, production location, or fulfillment arrangements, a single order may occasionally be shipped in more than one package.

As a result, products from the same order may arrive separately.

Where available, separate tracking information may be provided for individual shipments.

Receiving only part of an order does not necessarily mean the remaining products are missing.

17. Return Process Time

Returns are subject to the eligibility requirements and procedures described in our Return & Refund Policy.

Customers should contact us at support@dwetstore.com before returning an item.

After receiving a return request, our customer support team will review the request and provide applicable return instructions.

Return Request Processing Time: We aim to review and respond to return requests within 1–3 business days during our normal support hours.

Once an authorized return has been delivered to the designated return location, please allow approximately 3–5 business days for the returned product to be received, inspected, and processed.

Return shipping transit time is separate and depends on the shipping carrier and origin of the return.

Do not automatically send returns to 1980 RAINTREE AVE SE, PALM BAY, FL 32909, US unless our customer support team specifically instructs you to use that address.

18. Refund Process Time

Once a return has been received, inspected, and approved, or a refund has otherwise been approved by our customer support team, we will initiate the applicable refund.

Our Refund Processing Time: Approximately 3–5 business days after refund approval.

After we issue the refund, additional time may be required for the payment provider or financial institution to post the funds to your original payment method.

Depending on the payment provider, this additional posting time may vary and is outside our direct control.

Customers will generally receive notification when an approved refund has been processed.

Please review our Return & Refund Policy for complete refund eligibility requirements and procedures.

19. Shipping Charges and Returns

Whether original shipping charges or return shipping costs are refundable depends on the reason for the return and the conditions described in our Return & Refund Policy.

If an eligible return results from an incorrect, damaged, or defective item attributable to us or our fulfillment process, the applicable resolution will be handled according to our Return & Refund Policy.

For returns based on customer preference, incorrect size selection, or other customer-initiated reasons, different conditions may apply.

Please review the Return & Refund Policy before submitting a return request.

20. Order Changes and Cancellations

If you need to request an order change or cancellation, contact us at support@dwetstore.com as soon as possible.

We will make reasonable efforts to accommodate requests received before production or fulfillment begins.

However, because some products may be made or prepared specifically for an order, we cannot guarantee that changes or cancellations will be possible after processing has started.

21. Shipping Restrictions

Dwetstore currently ships within the United States only.

Certain addresses or destinations may have limited carrier availability. If we cannot reasonably fulfill an order to the shipping address provided, we may contact the customer for additional information or cancel and refund the affected order.

Any specific shipping restrictions applicable to an order may also be displayed during checkout.

22. Holiday and Peak-Season Shipping

Processing and delivery may take longer during major holidays, peak shopping periods, severe weather events, or periods of unusually high order volume.

If you are purchasing an item for a particular date, holiday, vacation, event, or gift, we recommend ordering sufficiently in advance.

Estimated delivery dates should not be interpreted as guaranteed arrival dates unless we expressly state otherwise.

23. Customer Responsibility

Customers are responsible for:

Providing complete and accurate shipping information.
Reviewing order details before checkout.
Monitoring the email address provided with the order.
Reviewing tracking information when available.
Contacting us promptly if an order appears significantly delayed.
Following our instructions before returning merchandise.
Providing requested information when reporting damaged, incorrect, or missing products.

24. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfillment operations, delivery services, or business practices.

The most current version will be published on this page.

Please refer to the Last Updated date at the top of this policy to determine when it was most recently revised.

25. Contact Us

If you have questions about shipping, processing, tracking, delivery, returns, or refunds, please contact our customer support team.

Store Name: Dwetstore

Business Name: DWET MECHAN LLC

Customer Support Email: support@dwetstore.com

Business Address: 1980 RAINTREE AVE SE, PALM BAY, FL 32909, US

Support Hours: Monday - Friday: 9:00 AM - 5:00 PM EST

Customer support is currently provided through email only.

For order-related questions, please include your order number and the email address used when placing your order.

Shipping Summary

Shipping Area: United States only

Orders $75 or more: FREE Standard Shipping

Orders under $75: $5.99 Standard Shipping

Handling / Processing Time: Up to 3 business days

Estimated Total Delivery Time: 5–11 business days

Return Request Response: 1–3 business days

Return Processing After Receipt: 3–5 business days

Refund Processing After Approval: 3–5 business days

Thank you for shopping with Dwetstore.